At EATSCAPES SDN BHD, we understand that plans can change. We will make reasonable efforts to assist customers who wish to cancel an order, provided the order has not yet been processed or dispatched.
Please review the following cancellation terms before submitting a request.
1. Cancellation Eligibility
- Cancellation requests should be submitted as soon as possible after placing an order.
- An order may be cancelled if it has not yet been processed, packed, or handed over to the courier.
- Cancellation requests are subject to confirmation by our customer service team.
- Once an order has been dispatched, cancellation may no longer be possible.
2. Orders Already Processed or Shipped
Once an order has entered the processing, packing, or shipping stage, we may be unable to cancel it.
If the order has already been shipped and you no longer require the product, you may need to receive the item first and submit a request under our Return, Refund & Exchange Policy, where applicable.
3. Refunds for Approved Cancellations
If your cancellation is approved and payment has already been received:
- The refund will normally be issued through the original payment method.
- Refund processing may take 7–14 business days, depending on the payment provider or financial institution.
- Customers will be notified once the refund has been successfully processed.
Please note that the actual time for the funds to appear in your account may vary depending on your bank or payment provider.
4. Incorrect or Duplicate Orders
If you accidentally place a duplicate order or provide incorrect information during checkout, please contact us immediately.
We will make reasonable efforts to assist with cancellation or order amendments before the order enters the processing stage.
5. Cancellation by EATSCAPES SDN BHD
We reserve the right to cancel an order where necessary, including situations involving:
- Product unavailability
- Incorrect pricing or product information
- Payment verification issues
- Suspected fraudulent or unauthorized transactions
- Delivery restrictions
- Technical errors
- Circumstances beyond our reasonable control
Where payment has already been received, an eligible refund will be arranged.
6. How to Request a Cancellation
To request an order cancellation, please provide:
- Order number
- Customer name
- Contact number
- Reason for cancellation
Please contact us as soon as possible:
Email: Eat8scapes@outlook.com
Phone: +6011 2541 1924
We recommend contacting us immediately after placing your order to give us the best opportunity to process your cancellation request.
7. Customer Support
Our team will review each cancellation request based on the order status and applicable policies.
EATSCAPES SDN BHD appreciates your understanding and will do our best to provide a smooth and transparent cancellation process.