Welcome to EATSCAPES SDN BHD. We are committed to providing a safe, transparent, and reliable shopping experience for our customers. By accessing our website, using our services, or purchasing products from us, you agree to be bound by the following Terms & Conditions.
Please read these terms carefully before placing an order.
1. General Information
These Terms & Conditions apply to all visitors, users, and customers who access our website or purchase products from EATSCAPES SDN BHD.
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these terms.
We reserve the right to update or modify these Terms & Conditions from time to time. Any changes will be posted on this page.
2. Eligibility
By using our website or placing an order, you confirm that:
- You are at least 18 years old, or you are using our services with the consent of a parent or legal guardian.
- All information provided during registration and checkout is accurate, complete, and up to date.
- You are authorized to use the payment method provided for your purchase.
3. Products & Availability
We make every reasonable effort to ensure that product descriptions, images, specifications, and availability displayed on our website are accurate.
However:
- All products are subject to availability.
- Product images are provided for illustration purposes and may differ slightly from the actual product due to lighting, photography, or screen settings.
- We reserve the right to modify, replace, or discontinue products without prior notice.
- We reserve the right to limit the quantity of products purchased by any customer or order.
4. Pricing & Payment
- All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.
- Applicable taxes, fees, and shipping charges will be displayed during checkout where applicable.
- Prices may be changed at any time without prior notice.
- Payment must be successfully completed before an order is processed.
- We reserve the right to reject or cancel an order if payment cannot be verified or if fraudulent or unauthorized activity is suspected.
5. Orders & Shipping
Once your order has been successfully placed, you may receive an order confirmation by email or SMS.
Please note that an order confirmation does not necessarily guarantee acceptance of the order. We reserve the right to cancel or reject an order in circumstances such as:
- Product unavailability
- Incorrect product or pricing information
- Payment issues
- Suspected fraudulent transactions
- Other circumstances beyond our reasonable control
Orders will be processed and delivered according to our Shipping Policy.
Delivery times are estimates and may vary due to courier operations, public holidays, weather conditions, or other circumstances beyond our control.
6. Returns, Exchanges & Refunds
We want our customers to have a positive shopping experience.
Returns, exchanges, cancellations, and refunds are subject to the terms stated in our respective policies.
Please refer to our:
- Return Policy
- Exchange Policy
- Refund Policy
- Cancellation Policy
Where a refund is approved, the refund will generally be processed through the original payment method, subject to the applicable payment provider’s processing time.
7. Customer Responsibilities
Customers are responsible for providing accurate information when placing an order, including:
- Full name
- Contact number
- Email address
- Shipping address
- Billing information
- Payment information
Customers should also inspect their order upon delivery and contact us promptly if the product is damaged, incorrect, incomplete, or otherwise does not match the order.
8. Limitation of Liability
To the extent permitted by applicable law, EATSCAPES SDN BHD shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are also not responsible for circumstances beyond our reasonable control, including courier delays, service interruptions, technical issues, or other unforeseen events.
Where liability cannot be excluded, our liability shall generally be limited to the value of the affected product or order, subject to applicable Malaysian law.
9. Intellectual Property
All content displayed on our website, including but not limited to:
- Product images
- Text and descriptions
- Logos
- Graphics
- Website design
- Promotional materials
is owned by EATSCAPES SDN BHD or its respective licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.
10. Privacy & Data Protection
Your privacy is important to us.
Any personal information collected through our website or services will be handled in accordance with our Privacy Policy and applicable Malaysian data protection laws.
Please refer to our Privacy Policy for more information about how we collect, use, store, and protect your personal information.
11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute, claim, or disagreement arising from these Terms & Conditions, your use of our website, or any purchase made from us shall be subject to the applicable jurisdiction of the courts of Malaysia.
12. Changes to These Terms
We may update, modify, or revise these Terms & Conditions from time to time.
Any changes will be published on this page with the relevant updated date. Your continued use of our website or services after changes have been posted constitutes your acceptance of the revised terms.
13. Contact Us
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us:
EATSCAPES SDN BHD
Email: Eat8scapes@outlook.com
Phone: +6011 2541 1924